Q. I tried to update my family tree on WorldConnect and I created another separate account instead of updating my existing account. I was able to delete this duplicate file but wonder what I did wrong.

A. When you attempted to update your family tree you selected a different user code to access the WorldConnect set-up page than the user code you established when you created your original family tree. This resulted in a NEW family tree file being created rather than an update being made for the family tree you previously had on file with WorldConnect.

In order to have WorldConnect know that you want to update an existing family tree you must use your ORIGINAL user code and password. If you can't remember your original password, request it at PASSWORD CENTRAL: http://passwordcentral.rootsweb.com/

When you access the set-up page using the original user code and password the page will reflect all the settings you selected for your original account. You won't be faced with a blank page as you will be if you are about to create a new account.

On the set-up page be sure to complete item #9 (on the Standard set-up page) and item #22 (on the Advanced set-up page) for the location of the new updated GEDCOM on your computer that you are about to upload. Then click on Upload/Update and the new GEDCOM will replace the old one rather than creating a new one.

For additional information about updating your family tree see:
http://helpdesk.rootsweb.com/FAQ/wcsubmit5.html

Also see RootsWeb's Guide to Tracing Family Trees: Using Technology to Dig up Roots (GEDCOM and Software)
http://www.rootsweb.com/~rwguide/lesson10.htm




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